What the agents handle and how data is treated
What it is
Cevro AI runs AI support agents for gambling operators, platforms and outsourced support teams (BPOs). Cevro says its agents resolve up to 90% of player enquiries, hold a satisfaction score above 4.8 and cut support costs by up to three times.
Key features
- Agents answer player questions about bonuses, KYC, payments and responsible gambling.
- Support runs around the clock and in several languages.
- Integration runs through APIs.
- The company reports a SOC 2 Type II audit.
- Processing is real-time with zero data retention, in line with EU data protection rules.
Who it's for
Operators, platforms and BPOs that want to automate routine player support across languages and time zones.
Before you sign
- How does the agent respond to a player who mentions losing control?
- Do those conversations reach a trained person quickly?